Set up the calendar

Calendar settings live per bot at Bots → Settings → Calendar, or directly under Calendar settings on the calendar view. Open the General tab first to turn the calendar on and lock in the rules every other tab depends on.

• Enable calendar — turn this on before your booking flow can serve real availability.
• Timezone — defines how weekly hours, overrides, and slots are interpreted.
• Slot interval — how often booking slots start (15, 20, 30, 45, 60, 90, or 120 minutes).
• Minimum notice — how far ahead a booking must be made, in minutes. Use this to block last-minute requests.
• Booking window — how many days into the future customers can book.
• Allow rescheduling — let customers move a confirmed booking instead of cancelling and rebooking.
• Require staff selection — force the customer to pick a specific resource before they can book.

Resources are the things you book against — staff, rooms, chairs, vehicles. Services are what the customer is booking — a haircut, a consultation, a class. Each booking is one service against one resource.

Weekly hours define the recurring windows when each resource is bookable. Open the Weekly hours tab and add one or more time ranges per day.

• Pick a day, a start time, and an end time. You can add several ranges per day if you take a midday break.
• Optionally tie a range to a specific resource — useful when staff have different schedules.
• A range with no resource applies to every resource. Use that for the default schedule and override per-resource only where it differs.

Overrides change availability on specific dates without touching the weekly schedule. Use them for closures, holidays, half-days, or one-off events.

• Pick a date or date range, then choose Closed to block all bookings or Custom hours to replace the day with a specific window.
• Optionally restrict an override to a single resource — for example, one staff member is on leave while the rest of the team works normally.
• Add a short note (public holiday, team event, sick day) so future-you remembers why the day is unusual.

Confirmed bookings get a reminder ahead of the appointment, with a button to cancel and, where your rescheduling rules still allow it, one to reschedule. It is on at 1 day before for every calendar. To change it, open the General tab and pick Off, 2 hours, 1 day or 2 days before under Appointment reminders.

• Telegram — always in the chat.
• WhatsApp — in the chat. If the customer hasn't written in the last 24 hours, it goes as a template message that Meta charges your WhatsApp account for. Inside that window it's a service message, which counts toward Meta's free monthly allowance. Meerlume adds nothing on top.
• Messenger and Instagram — in the chat only if the customer wrote in the last 24 hours. Meerlume can't send there outside that window yet.
• Website chat, and any chat that can't take the reminder, gets it by email, if the customer gave an address. Without one, no reminder goes out.

A booking made after its reminder time doesn't get one, and neither does a booking you add by hand with no customer conversation behind it, since there is no chat to send it to. A booking waiting for your approval gets its reminder once you approve it, if there is still time. Once a booking's reminder time has passed, it shows a Reminder row saying where the reminder was sent, or why it wasn't.

The Calendar page shows bookings across all your bots in week or month view. Use it to confirm what is on the schedule, walk in a booking by hand, or block a slot that should not be sold. Only bots with calendar set up appear here.

• Switch between week and month with the toggle in the header. Filter to a single bot when you only want to see its bookings.
• Click an empty slot to open the manual booking dialog with that time pre-filled.
• Click an existing booking to open the side panel. Its status mirrors the inbox, with one-click actions — approve a pending hold, mark it completed, reschedule, or cancel — no Edit step or dropdown. The customer name links to their contact.
• Use Add override from the header to block a date range or set custom hours without leaving the calendar.